For a healthcare client seeking to configure solutions for both transactional and relational surveys, which XM Directory feature should be advised?

For a healthcare client looking to configure solutions for both transactional and relational surveys, advising the use of multiple directories is appropriate because it allows for the organization of different datasets that pertain to various survey types. Transactional surveys typically gather feedback immediately after a specific event, such as a patient's visit, while relational surveys may seek to assess the overall experience over a longer period.

Using multiple directories enables better management of these distinct survey types by isolating the data and ensuring that each directory can be tailored to the specific needs of either transactional or relational responses. It also provides clearer segmentation of respondents, making it easier to apply targeted communication and analysis strategies that align with the distinct objectives of each survey type. Additionally, multiple directories can accommodate varying data security and compliance requirements, which is particularly critical in the healthcare sector where patient confidentiality is paramount.