If a client is requesting to escalate a missing feature, which tool should they use?

The Partner Success via the QPN Assistant is the appropriate tool for escalating a missing feature request. This platform is specifically designed to facilitate communication between clients and the Qualtrics team regarding enhancements or adjustments that can be made to the features offered. The QPN Assistant allows for structured escalation and ensures that the request is documentable, which helps in tracking the status and prioritization of client needs.

Using the QPN Assistant ensures that the request is directed to the appropriate resources within Qualtrics, as it is often monitored by teams responsible for product development and client success. This process not only improves the likelihood of the request being considered but also allows for feedback about the request's status and potential timelines for implementation.

Other tools, while they might serve different purposes—such as gathering client feedback or resolving ongoing issues—do not specialize in the formalized escalation of feature requests. For instance, the Support Ticket System is more suited for resolving immediate technical issues or support inquiries rather than suggesting enhancements. Similarly, while the Feature Request Forum is a good place for community suggestions, it may not offer the direct escalation pathway that the QPN Assistant provides. The Qualtrics Feedback Tool focuses on user opinions and satisfaction rather than formal feature requests, making it less aligned with the