If a customer needs assistance with troubleshooting a custom script for an API call, whom should they contact?

When customers require help with troubleshooting a custom script specifically for an API call, reaching out to the Qualtrics Community is the most suitable option. The Qualtrics Community is a platform where users can interact with each other, share insights, and provide assistance based on their own experiences. This collaborative environment is particularly advantageous for topics related to coding, scripting, and API functionalities, as users who have faced similar challenges can offer practical advice and solutions.

In contrast, while the Qualtrics Support Team can assist with a variety of technical issues, they may not have the hands-on experience with custom scripts that community members do. The Customer Success Manager often focuses on customer relationships, account management, and high-level strategic guidance, rather than technical troubleshooting. The API Documentation Team typically provides resources and general documentation rather than direct support for specific scripting issues.