Is the follow-up Details section used to capture customer contact information?

The follow-up Details section is not specifically designated for capturing customer contact information. Instead, it serves as a space to collect additional information about a customer's responses or any necessary details relevant to the survey purpose. It often focuses on the context of the responses rather than personal information.

While it may sometimes include contact information, depending on the survey's design, this is not its primary purpose. Consequently, stating that the follow-up Details section is used for this purpose is not accurate, as it encompasses broader aspects than just customer contact information. This understanding helps clarify the overall intention behind that section of the survey.