On the Follow-Up page, can ticket owners view all tickets created across the entire brand?

On the Follow-Up page, ticket owners do not have visibility over all tickets created across the entire brand. Instead, they can only access the tickets that are relevant to their specific role or function within the brand. This ensures that ticket owners are focused on tickets that pertain to their responsibilities and helps maintain privacy and organizational structure within the ticketing system.

While it might be beneficial for some teams to see a broader range of tickets, typically, access is limited intentionally to streamline workflows and allow ticket owners to manage their assigned tasks effectively. This restriction ensures that ticket owners can prioritize their work without becoming overwhelmed by unrelated tickets created by others. Additionally, this limitation can enhance data security by preventing access to sensitive information that other ticket creators may have included in their tickets.