What best practices is Monique likely driving as a member of the CX implementation team specializing in XM Directory?

Setting up a secondary directory for internal testing is a best practice that Monique is likely driving as part of the CX implementation team specializing in XM Directory. This practice allows the team to create a controlled environment where they can test various configurations, features, and integrations without affecting the live data or operations. By having a separate directory for testing purposes, the team can ensure that any changes or updates can be thoroughly evaluated, minimizing risks and issues when deploying to the primary directory used in real customer experiences.

This approach supports quality control and helps in validating the functionality of the XM Directory. It ensures that any new implementations meet the anticipated standards before they go live. Additionally, this practice aligns with the overall goal of enhancing customer experience by ensuring that the tools and processes are operating effectively before being applied in real-world scenarios.