What does CSAT stand for in customer experience metrics?

CSAT stands for Customer Satisfaction Score, which is a widely used metric to measure how satisfied customers are with a company's products, services, or experiences. The CSAT is typically obtained through surveys that ask customers to rate their satisfaction on a scale, often from "very satisfied" to "very dissatisfied." This feedback is crucial for businesses as it provides insights into customer perceptions and areas for improvement, ultimately influencing customer loyalty and retention.

The other options do not accurately reflect what CSAT refers to in the context of customer experience metrics. Customer Security Assessment Test, Customer Service Analysis Toolkit, and Customer Statistical Analysis Technique are not standard terms used in the industry for evaluating customer satisfaction and do not relate directly to the measurement of customer experiences.