What is a key purpose of the Support Troubleshooting Guide?

The key purpose of the Support Troubleshooting Guide is to assist the customer with ongoing issues. This guide is designed to help users navigate through technical problems or challenges they may encounter while using a product or service. By providing step-by-step solutions, troubleshooting tips, and common problem resolutions, it empowers customers to resolve issues efficiently. This support resource not only enhances the customer experience but also reduces downtime, enabling users to fully utilize the functionalities offered.

The other choices do not align with the primary intention of a Support Troubleshooting Guide. Outlining project management techniques or summarizing project outcomes would fall more under project documentation or management frameworks, and providing marketing insights pertains to strategic business development rather than assisting with technical support.