Which elements typically characterize a custom scoped CX delivery?

A custom scoped CX delivery is characterized by its tailored approach to meet the specific needs of the client. This typically involves the delivery team being engaged during the pre-sales phase, where they can assess the unique requirements of the business and provide insights that lead to a customized solution. The involvement of the delivery team at this stage is crucial as it allows for a deeper understanding of the customer's objectives and the complexities involved, ensuring that the proposed solution is aligned with their expectations.

While it may be true that other elements could be relevant in certain scenarios, such as the potential necessity for exclusive software licenses or customer training sessions, those do not define the custom scoped aspect as closely. The focus on collaboration and tailored strategy, which is essential for a successful CX implementation, is primarily why having the delivery team engaged from the outset is a key characteristic of such custom deliveries. Additionally, the inclusion of CX advisory services with experts like XM Scientists and Program Architects can indeed enhance the implementation; however, the foundation lies in the early involvement of the delivery team to create a bespoke delivery plan.