Which example of question wording aligns with design best practices?

The choice "How satisfied were you with the customer support representative?" aligns with design best practices for several reasons. Firstly, it utilizes a clear and straightforward structure that directly addresses the specific aspect of customer support being evaluated—satisfaction. This enables respondents to focus their responses on their experiences without ambiguity.

Moreover, the phrasing encourages a response scale, which can effectively quantify satisfaction levels. By asking about satisfaction directly, the question allows for more nuanced responses, enabling an analysis of different levels of satisfaction, rather than a simple yes/no or vague interpretation.

Additionally, the use of "satisfied" is a well-defined term in survey research, making it easier for respondents to understand what is being asked, thus improving the quality of the data collected. This clarity and focus on a specific sentiment aligns well with industry standards for crafting effective survey questions.

In contrast, the other options may lack specificity or nuance. For example, asking if the support representative was helpful can lead to varied interpretations of "helpful" and does not explicitly capture the level of satisfaction. Similarly, using "Rate your experience" is less structured and may not clearly guide respondents on how to rate their experience (e.g., is it a numerical scale, a simple good/bad, etc