Which feature grants users an overview of comments and changes associated with a ticket?

The feature that grants users an overview of comments and changes associated with a ticket is the Activity Section. This feature enables users to easily access a chronological summary of all interactions related to a specific ticket, including comments made by team members and changes to the ticket's status or details. This centralized view allows users to quickly grasp the history of the ticket and the context surrounding it, facilitating better communication and decision-making among team members.

In contrast, while the other features may provide some degree of tracking or oversight, they do not specifically focus on summarizing comments and changes in the way that the Activity Section does. The Activity Log tends to focus on general actions taken within the system, the Audit Trail may provide a more technical overview of modifications for compliance purposes, and the Ticket Overview usually offers a broader view of the ticket's status rather than an in-depth exploration of comments and changes.