Which member of the Qualtrics team is typically only required for large-scale enterprise implementations and is not customer-facing?

The Build Services Team Member plays a crucial role in large-scale enterprise implementations, particularly in scenarios that involve complex processes, advanced customization, or extensive integration requirements. Their expertise is essential as they focus on the technical build-out of the system, ensuring that it aligns with the specific needs of the enterprise. This team typically works behind the scenes, facilitating the implementation process without direct interaction with the customer.

In contrast, other roles such as the Customer Success Manager, Project Manager, and Sales Engineer are more customer-facing. The Customer Success Manager is responsible for maintaining ongoing relationships and ensuring that the customer's needs are met post-implementation. The Project Manager oversees the project timeline and coordinates tasks between teams while directly communicating with the client. The Sales Engineer works in conjunction with the sales team to provide technical assistance and support during the sales process, often engaging directly with potential customers to demonstrate capabilities and solutions.

The focus of the Build Services Team Member on large-scale technical needs and their non-customer-facing nature makes them a distinctive component of the implementation team for large enterprises.