Which of the following depicts a measurable outcome of customer interactions?

Customer satisfaction is a measurable outcome of customer interactions as it directly reflects how well a company's products or services meet or exceed customer expectations. It is often assessed through surveys and feedback mechanisms that quantify levels of satisfaction, allowing businesses to capture data that can be analyzed to make informed decisions. Measuring customer satisfaction provides tangible metrics, such as satisfaction scores, Net Promoter Scores (NPS), or Customer Satisfaction Scores (CSAT), which help organizations identify areas of strength and opportunities for improvement in customer interactions.

In contrast, while experience expectations, profit margins, and brand recognition are important aspects of a business, they do not serve as direct measures of customer interactions. Experience expectations relate more to customer beliefs about what they should receive from a service or product, profit margins focus on the financial performance of the business, and brand recognition denotes how well customers can identify the brand but does not directly evaluate their interactions or satisfaction levels. Thus, customer satisfaction stands out as the most appropriate choice for depicting measurable outcomes stemming from customer interactions.