Which option is NOT a valid ticket priority level?

The option categorized as "Urgent" is not typically recognized as a valid ticket priority level within established ticketing systems. Commonly accepted priority levels include Low, Medium, and High, which are used to determine the urgency and significance of issues or tasks that need to be addressed. Each of these levels provides a framework for prioritizing work based on the impact and time sensitivity of the issues reported.

In contrast, "Urgent" may not be a standard designation in many ticketing systems, which prefer to streamline the process into more consistent categories. This helps teams manage workloads effectively and ensures that issues are resolved in a timely manner according to their specified priorities. Using universally recognized terms fosters better communication across team members and enhances clarity in the prioritization process.