Which practice will help prevent tickets from being created for Preview, Imported, or Test responses?

Adding a condition to the logic specifying the response type that should trigger a ticket is a strategic approach to ensuring that only relevant responses generate support tickets. By implementing this condition, you can filter out Preview, Imported, or Test responses effectively. This targeted logic ensures that only genuine, actionable data enters the ticketing system, thereby reducing clutter and focusing resources on legitimate issues that require support.

This practice improves data integrity within your support system and helps maintain an organized workflow, making it easier for the support team to prioritize and respond to real customer concerns without getting bogged down by non-essential entries. It promotes a cleaner and more efficient operation overall.