Which practices help avoid tickets from triggering during testing? (Select all that apply.)

To help avoid tickets from triggering during testing, adding unmeetable logic is indeed a relevant practice. This approach involves creating conditions or criteria that cannot realistically be satisfied within the context of the testing environment. By implementing such logic, you ensure that the system does not register legitimate responses or actions that would normally lead to ticket generation. This effectively prevents test data from inadvertently creating actual tickets or alerts, allowing for a more controlled testing phase without the complications that arise from triggering automated processes.

The use of unmeetable logic helps in simulating conditions that are not achievable, allowing testers to focus on other functionalities without the risk of creating unnecessary tickets that could lead to confusion or mismanagement during the testing phase. It serves as a precautionary measure against the potential pitfalls of automated workflows that could be mistakenly activated during initial evaluations.

In contrast, practices like setting a high threshold for triggers, making yourself the default ticket owner, or using valid respondent data do not guarantee that tickets won't be triggered; they simply shift the likelihood or management of triggering in various ways without completely nullifying it. For instance, a high threshold may still be crossed depending on how the testing progresses, and valid data can inherently meet trigger conditions that were intended to be avoided during testing. Therefore,