Which type of escalation involves the Resolution team?

The Resolution team typically handles product feature-related escalations because these issues often require in-depth knowledge of the product's functionality and potential solutions or enhancements. When customers face challenges or have requests regarding specific features, the Resolution team is equipped to investigate these cases thoroughly. They can provide insights and possibly escalate further to product management when feature modifications or developments are necessary.

In the context of escalation, product feature issues often demand a level of expertise that goes beyond simple troubleshooting or customer support. The Resolution team's role is crucial in ensuring that feedback about product features is communicated effectively, allowing for informed decision-making regarding future updates or improvements.

The other options, while they do involve escalation, do not typically require input from the Resolution team. System performance issues often relate to technical processes and may involve IT support, whereas billing issues are usually handled by financial services or account management. General inquiries might fall under customer service and do not typically require the specialized knowledge of the Resolution team. Thus, the focus on product feature-related escalations highlights the importance of specialized support in enhancing product offerings based on user experience and feedback.